Maruti Suzuki tops JD Power Customer Satisfaction Survey

Maruti Suzuki tops JD Power Customer Satisfaction Survey

Car market leader Maruti Suzuki India (MSI) today said it has bagged the top slot in the JD Power 2014 India Customer Service Index (CSI) survey for the 15th consecutive year.

According to the JD Power study, on a 1,000-point scale MSI scored 890, while the mass market average was 856.

"We have always strived to put the Indian customer first and are committed to providing them with not just the best product offerings, but also quality after sales service," MSI Executive Director (Service), Pankaj Narula said in a statement.

JD Power 2014 India Customer Service Index (CSI) survey measures satisfaction among vehicle owners who visit an authorised dealership service centre for maintenance or repair work between the first 12 to 24 months of vehicle ownership.

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