JOIN USAfter being overwhelmed with complaints on its social media platform over its reservation system, the Railways has decided to act on them.
The Railways received 65,000 feedbacks from the public on the issue at “Make Railways Better,” a social media platform.
“We have taken note of them,” said a high official at the ministry. “Useful suggestions will certainly be incorporated in our policy.”
The frustratingly slow speed of the Indian Railways Catering and Tourism Corporation (IRCTC) e-ticketing site has attracted a bulk of the complaints.
“Despite the latest upgrades, it is slow and hard to transact in peak hours,” says one of the complaints at the social networking site.
Passengers find the site lagging during peak hours particularly irksome, mentioning that it is difficult even to log in when they try and make tatkal bookings.
The incredibly small number of tatkal tickets available are sold out within minutes of opening for the day and it is easier for agents to snap them up when they become available, the complainants said.
They also encounter several glitches during online purchase of tickets, noting that tickets do not materialise even as the money gets deducted from their account. Some also found the refund process quite lengthy.