JOIN USThe country’s busiest airport, the Indira Gandhi International Airport (IGIA) in Delhi, won two prestigious awards at the World Airport Awards 2015 on Monday.
While the first award was given to IGIA for being the best airport in the Central Asia/India region, the Kempegowda International Airport (KIA) in Bengaluru and the Rajiv Gandhi International Airport in Hyderabad were declared the second and third best airport in the Central Asia/India category.
The Bandaranaike International Airport in Colombo was the only non-Indian airport in the top-10 list.
The Singapore Changi Airport was voted the World’s Best Airport at the Passenger Terminal EXPO in Paris, France.
The survey evaluated customer satisfaction across 39 indicators for airport services and products – from check-in, arrivals, cleanliness, comfort, retail, entertainment ambience of the Terminal, friendliness of the airport staff, security and immigration, through to departure at the gate.
The World Airport Awards 2015 were based on 13.02 million survey questionnaires completed by 112 different nationalities of air travellers, and included 550 airports worldwide.
“We continuously thrive to better the passenger experience and benchmark ourselves with World’s best airports. The ‘Best Airport Staff’ award is a testimony that all the stakeholders of IGIA community travel that extra mile to delight our passengers. A global recognition for our friendly and helpful staff that hosts nearly 40 million passengers per annum only deepens our belief in the core Indian value of Atithi Devo Bhava or a Guest is akin to God,” said CEO of Delhi International Airport (P) Limited, I Prabhakara Rao.
The IGIA boasts an annual passenger capacity of over 60 million, including the state-of-the-art Terminal-3 (T3), which can handle 34 million passengers. In 2013, 36.71 million passengers passed through IGIA. The airport also handled almost 586 thousand metric tonnes of cargo and 3,09,074 aircraft movements during the same period.