Survey for power users begins

Aiming to prod states on giving quality services in power sector, the Centre has launched electricity consumer satisfaction survey across the country.

Power Finance Corporation (PFC), a public sector undertaking in the Ministry of Power, has started the survey in select 75 cities in different parts of the country.

The survey is mainly to findout whether the power distribution companies (discoms) adopting online bill payment system, online complaint registration, call centre to receive consumers complaints, how quickly the discoms attending complaints, installation and repairing of meters, getting hassle free electricity connection, quality of power and others issues. The survey will be conducted in cities where already consumers getting 24 hour power, an official from the Ministry of Power said. 

The survey out come will be key benchmark for releasing funds from the Centre to states under RAPDRP (Restructured Accelerated Power Development and Research Programme) to take up reforms in electricity sector including modernisation of network for supplying quality power.

The survey is being conducted in cities including 12 in Uttar Pradesh, 8 in Gujarat, 2 in Punjab and six cities in Karnataka. The PFC already started the survey and is expected to submit its report to the Ministry of Power by end of this month.

Under the RAPDRP, the Ministry of Power will give fund to states to establish reliable and automated systems for sustained collection of accurate base line data, the adoption of information technology in energy accounting and strengthen the sub-transmission and distribution works.

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