Cleaning service on trains on fast track

In a bid to ensure cleanliness in long-distance trains originating from Mysuru, South Western Railway (SWR) has launched an on-board complaint redressal system on two trains having onboard housekeeping services (OBHS).

It is a SMS or web-based complaint redressal system that has now been introduced for the benefit of two trains — Mysuru-Nizamuddin (New Delhi) Mysuru Swarnajayanthi weekly superfast express (T No 12781/82) and Mysuru-Ajmer-Mysuru bi-weekly express (T No 16210/09) — to ensure that the coaches remain clean round the clock.

After launching the service recently, Divisional Railway Manager Rajkumar Lal hoped that the facility empowered passengers onboard to lodge complaints related to cleanliness through the portal and SMS from their cellphones.

According to Senior Divisional Commercial Manager, SWR, Mysuru, K Anil Kumar, passengers can log on to ‘cleanmycoach.com’ and log their request for cleaning staff. The passenger is required to type the 10-digit PNR (Passenger Name Record) number, mobile number, captcha code and click on ‘Send Request’ button. Subsequently, the confirmation message and feedback code will be received by the passenger.

To lodge a complaint through SMS, the passenger should type clean and send it to 58888. Passengers will get confirmation message and feedback code through SMS from eCLEAN. The request for cleaning staff will be as in the case of complaints lodged through internet.

On receipt of complaints through the above modes, the onboard housekeeping supervisor, along with cleaning staff, will attend the request and seek the feedback code from the passenger to dispose of the complaint.