Trai directs RCom to refund customers

The Telecom Regulatory Authority of India (Trai) on Friday directed Reliance Communications (Rcom) to refund unused balance of its prepaid customers and security deposit of post-paid subscribers by January 31.

The direction issued following large number of complaints that the company is yet to refund the balance amount left with it in the form of recharges or voucher plans in their prepaid mobile account and non-refund of security deposits for post-paid mobile accounts.

Trai directed RCom to transfer unspent balance and security deposits of customers to the telecom operator on whose network they have ported out for crediting in their account.

The loss-making and debt-ridden RCom closed mobile-calling service on its network from December 1 in about half of the country, and the rest from December 29. For those subscribers who could not port out from the RCom network, Trai has asked the company to issue public notice on the main page of its website, and at least two daily newspapers at the national level, seeking their contacts and bank details, along with address and id proof for transferring the money.

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