HDFC ERGO introduces AI chatbot service on Amazon Alexa

HDFC ERGO General Insurance Company has announced the launch of its AI enabled Chatbot 'DIA' on Amazon's cloud-based voice service, Alexa. The presence of 'DIA' on Alexa, aims to offer a 24/7 customer assistance with instant solutions to customer queries, thereby creating an enhanced customer service experience with HDFC ERGO, a company release said.

This new platform will allow customers of HDFC ERGO to interact and get easy access to information about their insurance policies with the use of voice commands. DIA will make general insurance much easier for the customers by offering 24/7 customer assistance and instant response to their queries.

Ritesh Kumar, MD and CEO, HDFC ERGO General Insurance Company  said,  "At HDFC ERGO we believe in constant innovation that will benefit and redefine the user experience. We envisage a paradigm shift in the way we humans interact with technology. This integration of our AI Chatbot 'DIA' with Alexa has been programmed to provide customers with a seamless experience to reach out to HDFC ERGO for insurance related services, simply by using the voice interface."

Customers with existing Amazon Echo device can get voice control access to enable services from HDFC ERGO. To enable this skillset, the customer must download Amazon Alexa Mobile App and enable the "HDFC ERGO" skill.

HDFC ERGO understands the power of technology and integrating its AI enabled Chatbot platform DIA on Amazon Alexa is a step ahead in simplifying things and taking customer experience to the next level. Moving forward, more services will be added and made available on Alexa to better the customer service experience with HDFC ERGO, the release added.