<p>New Delhi: The <a href="https://www.deccanherald.com/business/centre-launches-ai-tools-e-commerce-safety-measures-to-boost-consumer-protection-3330727">National Consumer Helpline</a> (NCH) has witnessed a sharp increase in consumer complaints after implementing artificial intelligence for sector-specific analysis, the consumer affairs ministry said on Friday.</p>.<p>The AI-powered platform has driven complaint volumes up more than tenfold, from 12,553 in December 2015 to 1,55,138 in December 2024, indicating growing consumer confidence in the system.</p>.<p>Monthly average complaints have nearly tripled from 37,062 in 2017 to 1,12,468 in 2024, while digital grievances increased to 68,831 in fiscal year 2024-25 from 54,893 in the previous year, according to ministry data.</p>.Delhi: Eve-teasing to matrimonial scams, woman helpline receives over 2 lakh calls in 4 months.<p>The technology upgrade has slashed grievance disposal time to 48 days in 2024 from 66.26 days in 2023, officials said.</p>.<p>A key initiative involves converting companies with high complaint volumes into "convergence partners" who must prioritize swift resolution.</p>.<p>The number of such partners has grown to 1,038 from 263 in 2017.</p>.6 'cyber criminals' arrested in Jharkhand's Jamtara.<p>"With NCH's AI-driven, sector-specific analysis, these convergence partners can now act more effectively and efficiently in resolving consumer issues," the ministry said in a statement.</p>.<p>The helpline operates at the pre-litigation stage, handling complaints across sectors including broadband, e-commerce, banking, and real estate. Consumers can access the service through the toll-free number 1915 or the NCH web portal.</p>
<p>New Delhi: The <a href="https://www.deccanherald.com/business/centre-launches-ai-tools-e-commerce-safety-measures-to-boost-consumer-protection-3330727">National Consumer Helpline</a> (NCH) has witnessed a sharp increase in consumer complaints after implementing artificial intelligence for sector-specific analysis, the consumer affairs ministry said on Friday.</p>.<p>The AI-powered platform has driven complaint volumes up more than tenfold, from 12,553 in December 2015 to 1,55,138 in December 2024, indicating growing consumer confidence in the system.</p>.<p>Monthly average complaints have nearly tripled from 37,062 in 2017 to 1,12,468 in 2024, while digital grievances increased to 68,831 in fiscal year 2024-25 from 54,893 in the previous year, according to ministry data.</p>.Delhi: Eve-teasing to matrimonial scams, woman helpline receives over 2 lakh calls in 4 months.<p>The technology upgrade has slashed grievance disposal time to 48 days in 2024 from 66.26 days in 2023, officials said.</p>.<p>A key initiative involves converting companies with high complaint volumes into "convergence partners" who must prioritize swift resolution.</p>.<p>The number of such partners has grown to 1,038 from 263 in 2017.</p>.6 'cyber criminals' arrested in Jharkhand's Jamtara.<p>"With NCH's AI-driven, sector-specific analysis, these convergence partners can now act more effectively and efficiently in resolving consumer issues," the ministry said in a statement.</p>.<p>The helpline operates at the pre-litigation stage, handling complaints across sectors including broadband, e-commerce, banking, and real estate. Consumers can access the service through the toll-free number 1915 or the NCH web portal.</p>