<p>Bengaluru: The Bangalore Electricity Supply Company (Bescom) is developing a digital consumer grievance redressal portal to enhance transparency and efficiency in the consumer grievance redressal process.</p>.<p>“To strengthen consumer rights and improve accountability, a dedicated digital platform is being developed for managing consumer complaints. The Chief General Manager of Corporate Affairs has been entrusted with overseeing the grievance redressal process,” Sivashankar N, Managing Director, Bescom, told DH. </p>.In a first, Bengaluru civic body BBMP to buy private land to process waste.<p>Based on the directions by the Karnataka Energy Regulatory Commission (KERC), Bescom has also set up a Consumer Grievance Redressal Forum (CGRF) at the district level.</p>.<p>“Grievances must be addressed within stipulated timelines. If issues remain unresolved at the CGRF or corporate level, consumers can escalate their complaints to the KERC,” Shivashankar added. </p>.<p>KERC Chairman P Ravikumar opined that the authorities should act efficiently for the system to succeed. “Proactive engagement by authorities is essential for the success of this grievance redressal mechanism.”</p>
<p>Bengaluru: The Bangalore Electricity Supply Company (Bescom) is developing a digital consumer grievance redressal portal to enhance transparency and efficiency in the consumer grievance redressal process.</p>.<p>“To strengthen consumer rights and improve accountability, a dedicated digital platform is being developed for managing consumer complaints. The Chief General Manager of Corporate Affairs has been entrusted with overseeing the grievance redressal process,” Sivashankar N, Managing Director, Bescom, told DH. </p>.In a first, Bengaluru civic body BBMP to buy private land to process waste.<p>Based on the directions by the Karnataka Energy Regulatory Commission (KERC), Bescom has also set up a Consumer Grievance Redressal Forum (CGRF) at the district level.</p>.<p>“Grievances must be addressed within stipulated timelines. If issues remain unresolved at the CGRF or corporate level, consumers can escalate their complaints to the KERC,” Shivashankar added. </p>.<p>KERC Chairman P Ravikumar opined that the authorities should act efficiently for the system to succeed. “Proactive engagement by authorities is essential for the success of this grievance redressal mechanism.”</p>