Mumbai airport adjudged best with over 40 million passengers in Asia Pacific region

The awards are based on passenger feedback and are considered a testament to the airport’s commitment to providing outstanding customer experience.

Mumbai: The Chhatrapati Shivaji Maharaj International Airport (CSMIA) in Mumbai has been adjudged as the ‘Best Airport over 40 million passengers’ in Asia Pacific region by Airports Council International’s (ACI) Airport Service Quality (ASQ) awards. 

CSMIA has been recognised with this prestigious title of ‘Best Airport’ for seven years in a row, the CSMIA said in a press statement. 

Luis Felipe de Oliveira, Director General, ACI World said, “The Airport Service Quality (ASQ) Awards celebrate more than outstanding customer experience; it recognizes the innovation and dedication of your entire airport team. Congratulations to Mumbai International Airport for your hard work that is redefining the airport experience.”

"It is with great pride that we receive the 2023 ASQ Award once again for ‘Best Airport over 40 million passengers’ category in Asia-Pacific, one of the most prestigious accolades in our industry. This remarkable achievement applauds the unwavering dedication and tireless efforts of the exceptional team at CSMIA. Like a well-oiled machine, they continuously strive to exceed expectations, ensuring that every passenger's journey is not just seamless, but truly memorable,” a CSMIA spokesperson said. 

The ASQ awards are highly regarded in the airport industry, as they are based on passenger feedback and are considered a testament to the airport’s commitment to providing outstanding customer experience.