Video: Catering staff beat up train passenger for 'complaining about food price'

License of the said vendor has reportedly been revoked.

A video showing a man getting beaten up in a train for "complaining about being overcharged for food" has been making the rounds on social media platforms after it was first shared on reddit.

In the 19-second video, it can be seen that the passenger was surrounded by a group of men, wearing catering uniforms, beating him.

According to the reddit post, the passenger complained to Railway Seva about the "overcharging" by the caterer.

The post read, "Passenger complained to RailwaySeva about caterer overcharging. RailSeva takes the PNR and seat no. and passes them to IRCTC to solve it, who tells the contractor, who tells his men, and they come beat up the passenger (sic)."

According to the post, the passenger's PNR and seat number were shared with the IRCTC which shared the information with the train's food contractor.

The caterer allegedly set his men to beat up the passenger. The incident took place on the Somnath-Jabalpur Express (Train number - 11463).

Railways Seva replied to the video which was shared on X. "The concerned authorities are being informed. @Drmjabalpur @Wrdrmrjt We are always available to assist you. We will need your PNR number and mobile number. Please share your PNR number and mobile number with us via DM alternatively. You can also express your concern directly at http://Railmadad.indianrailways.gov.in or dial 139 for prompt resolution."

DRM Jabalpur also replied to the video saying, "Sir, we regret the inconvenience caused to you. The said complaint pertains to yesterday, dated 15.07.25, when the train was running in the Baroda division. Nevertheless, taking it into consideration, correspondence is being made with IRCTC to cancel the contract of the side pantry of this train."

"The license of the said vendor has been revoked. Necessary action regarding the FIR is also being taken by the concerned railway. Sincere thanks for bringing the matter to our attention."

A kid can also be seen sleeping in the side berth amid the chaos which became a topic for people to make fun about.

A social media user said, "That kid on side upper is the Ministry of Railway."

Another said, "Overcharging is done well with the help of irctc ... it wont solve."

A third user wrote, "Most of this extra money must be going up to the minister. Hence, there’s never any improvement in the situation despite multiple complains. It’s an unfortunate situation. I have myself stopped eating from pantry since long due to this corruption."