Hinduja Global announces expansion plans in Mysuru

Hinduja Global announces expansion plans in Mysuru

Hinduja Global Solutions Limited (HGS) has announced that it is expanding its operations in Mysuru and will add 300 new jobs for customer care support by December.

According to a press release issued here on Wednesday, HGS has recently won a contract from a leading global retailer to support its customers from Mysuru.

The new recruits will provide voice-based customer care support in Kannada and English languages. “Mysuru has a huge talent base of graduates and HGS is looking to leverage this pool to provide comprehensive customer experience solutions to our clients.

HGS has launched a large-scale recruitment campaign to attract local candidates looking for roles in the customer service industry,” the press note states.

“Being one of the oldest and largest business process management (BPM) companies to tap Mysuru, HGS entered the city in 2006 with 120 employees, supporting a telecom giant, and has steadily expanded its delivery capability.

“Today, the company has over 600 people in Mysuru, providing a range of services, including voice support,” the press note adds.

Hinduja Global is a leader in optimising customer experience and helping clients to become competitive. It provides a full range of BPM services from traditional voice contact centre services and transformational DigiCX services that are unifying customer engagement to platform-based, back office services and digital marketing solutions. By applying analytics, automation, and interaction expertise to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency, and helps retain valuable customers.

HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, consumer packaged goods industries and the public sector, the press note mentions.

Hinduja Global Solutions operates at 66 worldwide locations, with 40,000 employees.

For the year ended March 31, 2016, HGS had revenues of $507 million. It is a part of the multi-billion dollar Hinduja Group, the press release adds.

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