Explained | How US Immigration Helpdesk shutdown will impact Green Card, H-1B, and visa applicants

The US government has dismantled the Office of the Citizenship and Immigration Services (CIS) Ombudsman, an independent body within the Department of Homeland Security (DHS).

As per a report by the Times of India, this office was created to help individuals navigate challenges with US Citizenship and Immigration Services (USCIS), particularly in cases of delayed visa processing, administrative errors, and other procedural hurdles. Its closure has raised alarms among immigration lawyers and advocacy groups, who fear the move will reduce transparency and eliminate a crucial support system for visa holders and green card applicants.

The CIS Ombudsman served as a critical resource, offering an impartial avenue for individuals to resolve issues that traditional USCIS channels failed to address. The office also played a key role in recommending reforms to improve the efficiency and fairness of the immigration system.

Legal experts and immigrant rights advocates are voicing strong concerns over the decision to eliminate this office. Without an independent authority to turn to, applicants and visa holders may find it harder to resolve disputes or correct mistakes made by USCIS. The absence of the Ombudsman could lead to more bureaucratic errors, prolonged delays, and fewer options for redress.

Impact on H-1B Visa holders

Skilled professionals on H-1B visas, who already face a complicated renewal process and the risk of employment interruptions, are likely to be among the most affected. With the Ombudsman no longer available to intervene in difficult cases, such as those involving status changes or extension issues, these individuals may encounter even greater obstacles.

Impact on F-1 students

International students on the F-1 visa depend have to fill out several applications such as Optional Practical Training (OPT) which are processed promptly in order to obtain real-world experience. Errors or delays in these applications may endanger their career and educational paths.

Impact on Green Card applicants

One of the biggest challenges faced by the individuals on the path to permanent residency are bureaucratic obstacles. Without any independent assistance, the applicants may face delays.