JOIN USThe government has set up a grievance redressal cell to address issues faced by taxpayers owing to technical glitches on the GST portal.
The GST Council's IT grievance redressal committee will recommend steps to be taken to redress the grievance and provide relief to the taxpayer. The relief could be in the nature of allowing filing of any form or return prescribed in law or amending any form or return already filed.
The finance ministry said the GSTN, central and state governments would appoint nodal officers in requisite number to address the problem a taxpayer faces due to glitches on the tax payment portal.
Taxpayers who want to seek grievance redressal will have to make an application to the field officers or the nodal officers.
"GSTN shall after verifying its electronic records and the applications received, identify the issue involved where a large section of tax payers are affected. GSTN shall forward the same to the IT Grievance Redressal Committee with suggested solutions for resolution of the problem," the ministry said.
The ministry also sought to address the problems faced by the taxpayers who could not complete the process of filing of TRAN-1 by due date, due to IT glitches such that the process of digitally signing/ validating TRAN-1 could not be completed.
"The taxpayer would be allowed to complete the process of filing such TRAN 1, stuck due to IT glitches April 30 and the process of completing filing of GSTR 3B which could not be filed for such TRAN 1 shall be completed by May 31," the ministry added.