Paytm servers down; users face inconvenience

Mobile wallet Paytm users faced inconvenience for about two hours on Monday evening as the company’s servers were down due to a technical snag.

Paytm customers couldn’t make any transaction from about 6 pm to 8 pm, as they were not able to log into their Paytm mobile apps. The company resolved the issue by around 8 pm and the app responded, albeit at a far lower speed.

“I had to buy medicine for myself. I went to the chemist shop, without a card. I couldn’t make a transaction as the server was down,” M Farzan, one of the aggrieved users of Paytm told DH. The website version of the mobile wallet showed ‘502 Bad Gateway’ error.

A 502 Bad Gateway indicates that the edge server (server acting as a proxy) was not able to get a valid or any response from the origin server (also called upstream server). Till the time of publication of this story Paytm didn’t respond to queries on the issue.

Paytm, over the past one-and-a-half year, has emerged as one of the prominent modes of transaction, after the demonetisation drive.

Paytm, which is also available in 10 regional languages, has over 200 million users across India.

Paytm’s Android app has a 4.4-star rating on the Google Play Store, with over two million of its users giving it a five-star rating.