Passing the order on a complaint of Mohammad Ali, the Forum yesterday found cellphone company Nokia guilty of not providing the customer with an effective after sales service at its service centre.
The Forum also instructed the company to give either a new handset to the customer or pay him its equivalent price after Ali had complained malfunctioning in his newly-bought handset.
In his complaint, Ali had alleged that the company's customer care did not provide proper assistance to him after his handset malfunctioned within the warranty period.
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