Automation speeds up I-T processing

The world class infrastructure at the Centralised Processing Centre (CPC) has facilitated handling of around one lakh returns on a single day. The department already sent 291 refunds on Thursday from the first batch of e-returns filed since May this year.

Sanjay Kumar Verma, Commissioner, Income-Tax believes that at least 1.50 crore returns will be processed during the current financial year.

“We are focusing on electronic filing of returns. With the advent of e-filing of returns have gone up by 80 per cent compared to 2009-2010,” he said. The CPC, housed in a four-storey building, has the technology and call centre support from Infosys BPO. More than 200 employees of the BPO and about 35 employees of the IT department work at the Centre. A toll free number connects the caller to the call centre.

“Lines get busy during peak hour. We deal with more than 3,000 people every day,” said R K Mishra, Additional Commissioner, Income Tax Returns.

CPC, the gold winner for e-Governance also provides IVRS services to enable people file grievances when the call centre is not operational. The Centre has also managed to reduce rectification requests from five per cent in 2009 to 1.4 per cent the following year.