<p>Speaking at a meeting of Regional Commissioners, Deputy Commissioner and Chief Executive Officers of Zilla Panchayats, Gowda said arrangements will also be made to receive complaints online at the cell. The move is a precursor for setting up of State-wide Attention on Grievances by Application of Technology (Swagat) network in the State, official sources said.<br /><br />Under the project, the chief minister along with department heads will address the grievances of the common man on a regular basis through video conferencing and solutions are provided online immediately. The project, which has already been a huge success in Gujarat, will be implemented in the State soon, the sources added.<br /><br />Gowda said Bihar’s unique attempt to accept Right to Information (RTI) applications through phone calls will be replicated in the State. The State government will set up a business process outsourcing centre to handle all applications, enquiries and billing. Karnataka will be the second state to implement such an initiative, following Bihar which introduced ‘Jankaari’ in 2007.<br /><br />Gowda said the process of bringing citizen charters of various government agencies will be initiated soon. At the day-long meeting, the functioning of Nemmadi Kendras set up at all hobli centres to provide quick and cost-effective services using technology came in for criticism. <br /><br />The chief minister is learnt to have pulled up officials for the non-functioning of these kendras, wherein citizens were supposed to get a range of services-- pahani, caste, income, residence, birth and death certificates and old age pension.<br /><br />The functioning of housing department especially the implementation of the Ashraya scheme, was reviewed threadbare, sources added.</p>
<p>Speaking at a meeting of Regional Commissioners, Deputy Commissioner and Chief Executive Officers of Zilla Panchayats, Gowda said arrangements will also be made to receive complaints online at the cell. The move is a precursor for setting up of State-wide Attention on Grievances by Application of Technology (Swagat) network in the State, official sources said.<br /><br />Under the project, the chief minister along with department heads will address the grievances of the common man on a regular basis through video conferencing and solutions are provided online immediately. The project, which has already been a huge success in Gujarat, will be implemented in the State soon, the sources added.<br /><br />Gowda said Bihar’s unique attempt to accept Right to Information (RTI) applications through phone calls will be replicated in the State. The State government will set up a business process outsourcing centre to handle all applications, enquiries and billing. Karnataka will be the second state to implement such an initiative, following Bihar which introduced ‘Jankaari’ in 2007.<br /><br />Gowda said the process of bringing citizen charters of various government agencies will be initiated soon. At the day-long meeting, the functioning of Nemmadi Kendras set up at all hobli centres to provide quick and cost-effective services using technology came in for criticism. <br /><br />The chief minister is learnt to have pulled up officials for the non-functioning of these kendras, wherein citizens were supposed to get a range of services-- pahani, caste, income, residence, birth and death certificates and old age pension.<br /><br />The functioning of housing department especially the implementation of the Ashraya scheme, was reviewed threadbare, sources added.</p>
