Infosys BPO bullish on healthcare sector

 Infosys BPO, the outsourcing arm of Infosys is bullish about the healthcare sector and is optimistic that this vertical would be their major growth driver in the coming years.

Infosys BPO Vice-President  A Radhakrishnan, told Deccan Herald that healthcare vertical would see a lot of growth in this fiscal with the North American markets seeing extensive focus in this segment.

“Spending in healthcare will be spearheaded by North America, which would be relatively higher than all other locations,” said Radhakrishnan.

According to industry estimates, however, the healthcare vertical accounts for only around 5 per cent of the company’s revenue, the chief contributor being manufacturing, with around 35 per cent of its revenues.

Infosys BPO also announced the launch of its Business Excellence Centre (BEC) in Manila, Philippines. The BEC, made at an investment of few million dollars (specific figure undisclosed) would combine the best of process and technology innovations and will help clients address issues related to efficiency management and customer satisfaction.

The company also said that in order to leverage local talent it is not only hiring local people but also recruiting local leaders to head their delivery centres across the world.
“Our centre in China is headed by a Chinese and the one in Brazil, by a Brazilian,” added Radhakrishnan.

Commenting on the 11 to 14 per cent IT BPO growth rate projected by Nasscom for FY’13, Radhakrishnan said though they can’t give exact figures at this moment, they are optimistic about surpassing that outlook.

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