Commercial department of South Western Railway (SWR), Mysore Division has bagged the Efficiency Shield for the year 2011-12. Incidentally, Mysore Railway Division now holds the unique distinction of winning the Commercial Efficiency Shield for the fourth consecutive year beating both Hubli and Bangalore Divisions.
The Commercial efficiency Shield was presented by A K Mital, general manager, South Western Railway, Hubli to Dr Anup Dayanand Sadhu, senior divisional commercial manager, South Western Railway, Mysore Division in the presence of Sanjeeb Halder, chief commercial manager, SWR, Hubli and Vinod Kumar, divisional railway manager, SWR, Mysore division during the 57th Railway Week celebrations at Hubli on Tuesday, according to a press release from the division.
Besides commercial efficiency shield, Mysore Division has also been awarded efficiency
shield to accounts, civil engineering, mechanical, security and signal and telecommunications departments. The inter-divisional rajbhasha rolling shield has also been presented to Mysore Division. Mysore station has been declared as the ‘Best Maintained station (Major)’ for the year 2011-12.
Impressive growth
Mysore division in the current fiscal has registered an impressive 10.57 per cent growth in passenger earnings at Rs156.02 crore as against Rs.141.11 crore in 2010-11 having carried 4.92 crores passengers which is 4.92 per cent more than last year’s figures. The Division has also improved its performance in ticket checking- a 10.23 per cent growth having netted a sum of Rs.2.65 crores through penalties for ticketless/irregular travel.
Similarly, commercial publicity revenue registered a healthy 12.93 per cent growth at Rs 1.73 crore. Despite the ban imposed by the central government on movement of long lead and high rated iron ore traffic, the main source of revenue, Mysore Division, through significant performance in other segments, has earned total revenue of Rs 518.26 crore, said the release.
Mysore Division is poised to better its performance in the year 2012-13 by adopting an aggressive marketing strategy by capturing new streams of traffic to offset the loss of iron ore traffic. The focus of Division will continue to be on pursuing the goal of e-governance for ensuring enhanced customer satisfaction. Hygiene/sanitation will constantly remain a thrust area. The Division seeks to reduce staff cost by optimal utilisation of manpower while delivering high quality service.
The commercial efficiency shield is awarded to the division based on various parameters set by head quarters such as financial performance as compared to previous year, harnessing of information technology for delivery of internet based enquiries for enhanced passenger interface in the changing market demand and higher expectations, innovations, implementation of schemes through public private partnerships for improved services entailing no expenditure to the Railways and more importantly resulting in reduced staff cost and other overheads, said the release.
The division has been very successful in bringing about perceptible changes in hygiene/sanitation by putting in place comprehensive cleaning contracts at all important stations over the division. Opening of Jansadharan Ticket Booking Sewaks for easier dispensation of computerised unreserved tickets in city areas and commissioning of India Post Passenger Reservation System at many locations has been widely appreciated.
