BPO arm saves the day, again!

Infosys BPO seems to have taken centre stage as far as performance is concerned. The BPO headed by Swami Swaminathan reported an increase of 98 per cent in its consolidated net income in April-June quarter (Q1) at $16.60 million from $8.38 in the same quarter in 2011.

“The company has started to focus on transformational services where work is not only outsourced to us but we also provide them advice on customer acquisitions, thus adding some value to their business,” Swami told Deccan Herald.


Appreciation of rupee also seems to have an effect on the company’s profits since while profits have doubled, revenue increased only by 31 per cent. “Yes, rupee has given us an upward thrust, but there were several other factors that led to it,” added Swami.

Infosys BPO has, in Q1, formed four geographical business units at India, APAC, Eastern Europe and Latin America to focus more on selling solutions. The BPO business stood out again since even in the quarter ended March 31, 2012, it had a year-on-year rise in Q4 net income of 71 per cent to $24.33 million, much better than its parent Infosys.

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