<p>With the BESCOM opening a Facebook page from September 1, the residents of the City can expect speedy redress of their complaints. <br /><br /></p>.<p>However, only time will tell if this new page will prove helpful to Bangaloreans.<br /><br />The Facebook initiative will have 3200 pages and all the updates and information regarding the organisation’s latest ventures will be provided on it. <br /><br />Each Facebook page will be dedicated to one feeder and citizens coming under a particular feeder can join that particular page for information about their sub-division and feeder number. These pages will have vital information regarding power cuts and other notices. <br /><br />“Becoming net savvy is a good thing and the BESCOM opening a Facebook page is good. However, I don’t think it will make complaint redress any easier or quicker. Many other government wings have also tried taking complaint redress to the next step — but I don’t think it will work,” says Rony, a marketing executive. <br /><br />On a more positive note, she adds that it is a user-friendly step and citizens can also use it to suggest measures for improved services. “People will definitely have many suggestions and feedback for them and it is a direct way to complain as well as applaud,” she points out. <br /><br />It has almost become a trend for different wings of the government to start Facebook pages. Many feel that it might be a step to make these bodies more approachable to people.<br /><br /> “I feel it is a good thing. But in our country, the first step is always difficult. I remember when bill payment went online, there were problems initially. I definitely think it will help in the long run. <br /><br />It was a great help when the BESCOM’s lines men were given mobile phones sometime back, they were there to fix the problem immediately. So I am really hopeful about this. It will help in the overall improvement of the efficiency of BESCOM,” says Dorothy, a homemaker. <br /><br />Some City-dwellers, however, point out that it will not be helpful in fixing power cuts. “It can be used as a customer feedback portal, but I don’t think it will help in complaint redress. <br /><br />But if it is administered properly and the complaints go to the right people, it might be helpful. I feel it’s too early to rule this out,” says Bhagyalakshmi, a teacher. <br /><br />The citizens still have to wait and watch till the page is active. The verdict about the pro-activeness of the BESCOM will only be out in September. <br /></p>
<p>With the BESCOM opening a Facebook page from September 1, the residents of the City can expect speedy redress of their complaints. <br /><br /></p>.<p>However, only time will tell if this new page will prove helpful to Bangaloreans.<br /><br />The Facebook initiative will have 3200 pages and all the updates and information regarding the organisation’s latest ventures will be provided on it. <br /><br />Each Facebook page will be dedicated to one feeder and citizens coming under a particular feeder can join that particular page for information about their sub-division and feeder number. These pages will have vital information regarding power cuts and other notices. <br /><br />“Becoming net savvy is a good thing and the BESCOM opening a Facebook page is good. However, I don’t think it will make complaint redress any easier or quicker. Many other government wings have also tried taking complaint redress to the next step — but I don’t think it will work,” says Rony, a marketing executive. <br /><br />On a more positive note, she adds that it is a user-friendly step and citizens can also use it to suggest measures for improved services. “People will definitely have many suggestions and feedback for them and it is a direct way to complain as well as applaud,” she points out. <br /><br />It has almost become a trend for different wings of the government to start Facebook pages. Many feel that it might be a step to make these bodies more approachable to people.<br /><br /> “I feel it is a good thing. But in our country, the first step is always difficult. I remember when bill payment went online, there were problems initially. I definitely think it will help in the long run. <br /><br />It was a great help when the BESCOM’s lines men were given mobile phones sometime back, they were there to fix the problem immediately. So I am really hopeful about this. It will help in the overall improvement of the efficiency of BESCOM,” says Dorothy, a homemaker. <br /><br />Some City-dwellers, however, point out that it will not be helpful in fixing power cuts. “It can be used as a customer feedback portal, but I don’t think it will help in complaint redress. <br /><br />But if it is administered properly and the complaints go to the right people, it might be helpful. I feel it’s too early to rule this out,” says Bhagyalakshmi, a teacher. <br /><br />The citizens still have to wait and watch till the page is active. The verdict about the pro-activeness of the BESCOM will only be out in September. <br /></p>
