From January 21, all the police stations in the City will have a male and a female receptionist who will guide aggrieved citizens visiting stations to lodge complaints.

“The new system is being put in place to ensure that complainants are properly guided and their complaints registered,” Bangalore City police commissioner B G Jyothiprakash Mirji told reporters here on Thursday.

A male and a female police personnel will function as receptionists and they would be available at the stations from 6 am to 10 pm. They will guide people on how to lodge complaints and detail them about various technicalities including First Information Report, Mirji added.

The police top brass took a decision to have receptionists at all the police stations in the wake of complainants that the police officials were hesitant to entertain complaints and, also they did not guide complainants properly.

Award for B’lore police

The City police were presented with Special Advisor on Human Trafficking Steve Chalke Award on Thursday.

 International Director of Oasis, Andrew Matheson presented the award to Mirji at a function held at the Police Commissioner’s office here.

The police, NGOs members, special juvenile police officers and staff from various government departments raided several places in the City and rescued nearly 300 children from roads in December 2011. The work was appreciated at the national level and discussed at a few international forums, fetching them the award.

Several people produced documentaries on the police initiative which helped hundreds of infants and children in returning to their homes. Andrew Matheson appreciated the work of Bangalore police and said it was an eye opener for other countries.