<p> AAP MLA Somnath Bharti has given a twist to the mechanism for addressing local complaints, while his party is busy stirring up demand for fresh Assembly polls in Delhi.<br /><br /></p>.<p>Launched early this month, his online complaint system called AAPConnect uses phone, internet and drop boxes to cut through red tape and ensure time-bound redressal for people of Malviya Nagar. <br /><br />Speaking to Deccan Herald, the former minister in AAP government said his office receives nearly five dozen complaints daily. <br /><br />“AAP connect will work both online and offline,” said Bharti, while adding that the system will help eliminate the ‘middleman’.<br /><br />He said the Malviya Nagar Assembly constituency is divided into 27 mohalla sabhas. The coordinators of each of these mohalla sabhas have drop boxes installed at their house. <br /><br />All the written complaints are scanned and fed in the complaint system.<br /><br />The locals can also directly register their complaints with the AAPConnect web portal or can chose to call up the MLA’s office directly. <br /><br />Once the complaint is registered, the party shoots off an SMS and a pre-recorded voice message of the MLA to the petitioner. <br /><br />The MLA said AAP workers contact the concerned government official and ask for a time bound action. <br /><br />The complainant gets an SMS alert in case of any progress, he added.<br /> Most of the complaints received by the MLA office are regarding civil issues, ranging from sewage, drainage, bad roads to lighting on the streets. <br /><br />“There are very few complaints regarding departments of Delhi Government. But MCD has failed in all sense,” said Bharti, alleging that the municipal body has been non-cooperative, mainly in South Delhi. <br /><br />In a YouTube post on Tuesday, AAP chief Arvind Kejriwal said if the ‘experiment’ is successful, it will be replicated in other constituencies. <br /><br />“Generally, people want to share their demands but meeting their representatives is the most common hurdle,” he said, endorsing the online complaint system. </p>
<p> AAP MLA Somnath Bharti has given a twist to the mechanism for addressing local complaints, while his party is busy stirring up demand for fresh Assembly polls in Delhi.<br /><br /></p>.<p>Launched early this month, his online complaint system called AAPConnect uses phone, internet and drop boxes to cut through red tape and ensure time-bound redressal for people of Malviya Nagar. <br /><br />Speaking to Deccan Herald, the former minister in AAP government said his office receives nearly five dozen complaints daily. <br /><br />“AAP connect will work both online and offline,” said Bharti, while adding that the system will help eliminate the ‘middleman’.<br /><br />He said the Malviya Nagar Assembly constituency is divided into 27 mohalla sabhas. The coordinators of each of these mohalla sabhas have drop boxes installed at their house. <br /><br />All the written complaints are scanned and fed in the complaint system.<br /><br />The locals can also directly register their complaints with the AAPConnect web portal or can chose to call up the MLA’s office directly. <br /><br />Once the complaint is registered, the party shoots off an SMS and a pre-recorded voice message of the MLA to the petitioner. <br /><br />The MLA said AAP workers contact the concerned government official and ask for a time bound action. <br /><br />The complainant gets an SMS alert in case of any progress, he added.<br /> Most of the complaints received by the MLA office are regarding civil issues, ranging from sewage, drainage, bad roads to lighting on the streets. <br /><br />“There are very few complaints regarding departments of Delhi Government. But MCD has failed in all sense,” said Bharti, alleging that the municipal body has been non-cooperative, mainly in South Delhi. <br /><br />In a YouTube post on Tuesday, AAP chief Arvind Kejriwal said if the ‘experiment’ is successful, it will be replicated in other constituencies. <br /><br />“Generally, people want to share their demands but meeting their representatives is the most common hurdle,” he said, endorsing the online complaint system. </p>
