BIA receives IATA platinum certification

A release issued by BIA here, said that a delegation from International Air Transport Association (IATA) presented the certificate to the management of the Bengaluru International Airport for being 100 per cent BCBP compliant.

This state of readiness is in line with the industry’s decision to have all IATA member airports 2D bar code compliant by the end of year 2010.

According to the release, implementation of this technology will reduce costs and improve customer service for both airlines and airports by introducing faster and easier check-in. "This system offers the passenger more self-service options during their journey through the airport. This also translates into paper documents being converted into electronic messages both for passengers and air cargo, saving time and increasing accuracy.

The BCBP uses IATA industry standard 2D bar codes that can be accessed from anywhere in the world. This is convenient for the passenger and eliminates the need for archaic and expensive magnetic stripe boarding passes" the release added.

Emerges on top

Meanwhile, latest customer satisfaction surveys conducted by both domestic and international airlines with their passengers have reportedly revealed that the BIA has emerged on top with high ratings. The parameters that passengers of various airlines have rated the airport on include the overall travel experience, check-in, boarding, security check, waiting time in queues and baggage delivery.

In Air France’s latest passenger survey, the Bangalore International Airport has emerged higher than leading airports like Incheon International Airport, Singapore’s Changi Airport and Hong Kong International Airport.

Girish Nair, Regional General Manager - Karnataka and Andhra Pradesh, Jet Airways added: “Our Bangalore airport services team has been rated number one across our network by our customers.”