Use phone app to lodge complaints, pay NDMC bills

From Saturday, residents and visitors to the NDMC area will be able to use a new app that shall empower them to deal with the civic agency without visiting its offices. 

The NDMC-311 smartphone app, to be launched formally by Chief Minister Arvind Kejriwal, shall help the aspiring Smart City’s residents access helplines, make power and water bill payments, apply online for licences, certificates or booking of community halls and report civic issues like waterlogging, malfunctioning streetlights, and damaged footpaths dustbins and speed breaker.

 New Delhi Municipal Council secretary Chanchal Yadav said: “The aim is to offer a user the entire interface with the civic agency on his or her fingertips.”

“We have created service level agreements for all categories of complaints and officials will be held accountable for not attending to  them within the stipulated period,” she said. 

Even the floating population using the NDMC area will be able to lodge complaints or look up the real time traffic situation on roads and availability of slots in parking lots. 

Yadav said apart from the NDMC-311 app, citizens can also get in touch with NDMC through Facebook, Twitter, WhatsApp or Gmail write their feedback.

The new App would also help users search emergency numbers, schedule appointments with officials and get notifications.

Global leagueThe launch of NDMC-311 app will take the civic agency into the global league where apps and phone-based 311 systems are used  to communicate on issues that concern public space and services.

Yadav said the app shall help senior officials track, manage, and solve civic issues through quick decision-making and  data based-planning.

The application will ultimately make the service delivery better through transparency, collaboration, and cooperation.

On receiving a civic issue complaint through NDMC-311 app, it will automatically route the matter to the department concerned and generate a work order that could be tracked by both the department and the complainant.

The app shall send automatic notifications, enabling people to track the complaint and know when it will be resolved.