Infy's client satisfaction levels highest in 12-yr history, says Sikka

Infosys CEO Vishal Sikka on Tuesday said the company’s client satisfaction levels are highest in the 12-year history, with significant improvement in CXO satisfaction scores.

In a letter to shareholders as part of the annual report for fiscal 2017, India’s second largest IT services company CEO said three years have gone into the exciting journey and this transformation has started to reveal itself.

“In fiscal 2017, our client survey states that satisfaction levels are at their highest in the 12-year history, with a significant improvement in CXO satisfaction scores,” Sikka said.

He also pointed out that industry analysts have endorsed the differentiation of the company's offering. “It includes NelsonHall for our services offerings, both renewed and new; IDC, HfS and Forrester for Infosys Nia, our new artificial intelligence (AI) platform,” he said.

Sikka also said Infosys will remain differentiated and iconic as it has always been in the past and assured that it will improve and move ahead despite global challenges.

“We can be the next generation services company, as differentiated and iconic as we once were, a company that admires its past and builds on it, or we can be a somewhat improved, but dying, previous generation company that is mired in the past,” he said.

The annual report also stated that the company's strategic objective is to build a sustainable organisation that remains relevant to the agenda of clients while generating profitable growth for investors. "In order to do this, we will apply the priorities of renew and new to our own business and cascade it to everything we do," the report stated.

Infosys also declared that the company will focus on delivering differentiated offerings which are cost effective, enhance the operational process, attract and retain global employee base, and pursue strategic alliance and acquisition using Innovation Fund of $500 million.