When Dave Banerjee hailed an Uber at the Bengaluru airport, he probably did not think the driver would take such offence to the request of a seatbelt to the end of beating him up with a mob of his fellow drivers.
But such is the claim of the man, who went to Twitter to share his anguish and Uber's utter disregard of his predicament, with a handful of photos to prove his story.
Got beaten up by a mob of 20+ #Uber drivers at #Bangalore Airport last night for demanding seatbelts. Uber SOS said 'we can't help, call the police'. @dkhos @amijain1 @ShaileshSawlani @FreeseChristian @Uber_BLR @UberINSupport @timesofindia @ndtv @BlrCityPolice @CPBlr @firstpost pic.twitter.com/QghDMlgYzX
— Dave Banerjee (@DaveBanerjee) November 14, 2017
And when he went about using the emergency assistance, the message shown to him was sure to rile him up even further (just look at the green bar on the top):
— Dave Banerjee (@DaveBanerjee) November 14, 2017
Naturally, when a post of this nature goes viral, the company had to respond, but the response could not have been any more vague than a "we'll get in touch"
This sounds concerning, Dave. Our team will reach out to you.
— Uber India Support (@UberINSupport) November 14, 2017
Of course, that did not satisfy Dave in the least. Let's be honest, though, if someone was beaten up by a mob of drivers, chances are they won't be satisfied with a "we'll get in touch". In some countries, such responses would be grounds to sue.
That’s your response? I reached out to you and you did jack. The worst was after my call to you. https://t.co/z3iDVAwQ82
— Dave Banerjee (@DaveBanerjee) November 14, 2017
And what sort of company refuses to disclose what actions are being taken against erring drivers?
We're sorry to hear about this, however as our privacy policy restricts us from disclosing the actions taken, we are unable to convey the same. Hope you understand!
— Uber India Support (@UberINSupport) November 15, 2017
