BBMP launches doorstep e-khata service via Janasevaka

Bengaluru: Now, property owners in Bengaluru can book a 'Janasevaka' to obtain an e-khata from the comfort of their homes.

On request, a government-appointed executive will visit the applicant’s house and assist with the application for a fee of Rs 160. The initiative aims to help those unfamiliar with digital platforms, especially senior citizens.

To facilitate this, the Bruhat Bengaluru Mahanagara Palike (BBMP) has partnered with the Directorate of Electronic Delivery of Citizen Services (DEDCS), which has deployed 91 personnel for the doorstep service. Appointments can be booked by calling 080-49203888 or visiting https://janasevaka.karnataka. gov.in.

Applicants are advised to keep the required documents ready at the time of the Janasevaka’s visit. These include the Aadhaar card, property tax receipt, sale, or registered deed, Bescon application number, and a recent photograph of the property.

The service charges include Rs 45 for the e-khata application, Rs 5 per page for scanning and uploading documents, and Rs 15 as a doorstep service fee. Excluding scanning charges, the total comes to Rs 160.

The BBMP has assured that the final e-khata will be issued within three days. “We currently have 91 Janasevakas, but can increase the number if demand rises. Apartments can also organise bulk e-khata melas through Janasevaka. In most cases, we have managed to issue the final e-khata within a day,” said Munish Moudgil, Special Commissioner, BBMP.

So far, around five lakh e-khatas have been issued, while the total number of properties in the city exceeds 20 lakh.

Though Janasevaka simplifies the application process, it does not handle complex cases like name mismatches or correction requests, which often face long delays due to hold-ups by revenue officials.

To tackle this, the BBMP is developing an automated system to reassign delayed applications from one Assistant Revenue Officer (ARO) to another. A parallel proposal is being considered to redirect applications to AROs with better records in clearing backlogs.