Kotak Mahindra Bank pilots banking services on WhatsApp

Now you can do all banking related services or requests on WhatsApp. Kotak Mahindra Bank has launched its banking services on a pilot basis on WhatsApp.

Customers can interact with Kotak on its verified WhatsApp number - [phone]. The WhatsApp channel will direct customers seeking information on service requests such as updating PAN, mobile number, email id, Aadhaar number, activating/deactivating passbook, updating FATCA declaration, cancelling NACH mandate, deregistering printed statement, change of home branch, etc. to the Kotak website.

Soon, Kotak 811 customers will get the option of receiving their digital welcome kits from the bank’s verified WhatsApp number. The digital welcome kit provides details about the features and benefits of the 811 account.

Kotak is one of the first banks in India to pilot the WhatsApp enterprise solution to offer a range of banking services and answer queries.

The WhatsApp initiative is part of Kotak’s digital-first organic growth strategy, driven by its ABCD charter - AI enriched App, Biometric enabled Branch, Context enhanced Customer Experience and Data empowered Design.

Deepak Sharma, Chief Digital Officer, Kotak Mahindra Bank said, “We are delighted to begin piloting the WhatsApp enterprise solution to offer our banking services to customers. The familiarity and simplicity of the platform makes it easy for customers to interact with their bank and get answers to queries in a seamless and convenient manner.”

The bank said it will communicate only contextual information without divulging any personal or sensitive data on the chat. Customers can discontinue communication on WhatsApp at any point of time, the bank said.