Metro training school gets ISO certification

"Delhi Metro's dedicated Training Institute/School has been awarded the ISO certificate for design, development and delivery of the training programme conducted by the Training Institute," DMRC Chief PRO Anuj Dayal said.

The Delhi Metro Training School, established in 2002, is the only specialised training institute in South Asia in metro operations and maintenance technology. The training programme was initially developed with the help of the Hong Kong Metro, he said.

The certification body of TUV SUD South Asia Pvt Ltd found that the institute has established and applies a Quality Management System (QMS) for design, development and delivery of training programmes conducted by it, he said.

Accordingly, an audit was performed by the TUV SUD which found that the requirements according to ISO 9001:2008 were fulfilled by the institute.

All the training activities, including training need analysis, designing module, pedagogy, feedback analysis and evaluation were audited by the certifying body.

Located at Shastri Park, the institute has already trained more than 5,000 employees from Operations & Maintenance (O&M) wing, CISF personnel, Delhi Police, Bangalore Metro, Customer Relation Assistants (CRAs), Contractor's staff (for ticketing, customer facilitation, etc) and other departments.

"This year, so far 1,160 new staff, have joined the training institute and 550 have already received training," Dayal said.

The Metro Training Institute has 20 classrooms which can accommodate 600 trainees apart from a simulator room and a Computer Based Training (CBT) lab.

In addition, there are two specialised working model rooms –- for understanding the working of Signalling and Automatic Fare Collection (AFC) systems.

"One more simulator is being procured by the year end so that more Train Operators can get hand's on experience of driving the Metro train in a realistically simulated environment," he said.

The expertise of the institute will be useful for other cities such as Chennai, Cochi, Bangalore, Mumbai, Hyderabad, Ludhiana and Pune, which are planning to develop metro rail systems.

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