CM offers relief for water billing errors

Chief Minister and Delhi Jal Board (DJB) Chairperson Sheila Dikshit on Thursday offered substantial relief to DJB consumers facing billing errors after transition to the new Revenue Management System.

Due to the change of system and transfer of huge data, incidents of wrong billing are being reported by consumers.

“DJB has decided to provide substantial relief to the consumers by waiving off their accumulated late payment surcharge and allowing them to make payment of only actual arrears in maximum of six installments by March 31, 2014. The relief would become applicable with effect from April 1, 2013,” said Dikshit while speaking in the Assembly.

She added that DJB domestic consumers have been allowed to make payment of actual arrears as reflected in the current bill, and hence, they will not have to make payment of accumulated late payment surcharge. In case they make the payment of full arrears by July 31 this year, they would become entitled to a further rebate of 30 per cent.

“DJB has also decided to grant unconditional waiver of full late payment surcharge levied on water bills for consumers in JJ and Resettlement Colonies. They have also been given the facility to make payment of actual arrears in installments like other consumers. The consumers in JJ and Resettlement Colonies would also be eligible for a further rebate of 30 per cent on their actual arrears, in case they pay their full arrears by July 31, 2013,” informed Dikshit to the House.

The CM added that DJB has extended floor–wise benefit to consumers with metered connections in JJ and Resettlement Colonies. It has also been decided that the consumptions will be divided among number of floors in respect to single water connections in multi-storeyed buildings in JJ and Resettlement Colonies to attract benefit of floor-wise connections and lower consumption slab.