Former call centre staff nabbed for cheating

He got access to credit cards while working with BPOs

A 23-year-old former BPO employee was arrested for cheating people by making online transactions through their credit card details in the capital, police said.

Sandeep Kumar, a resident of Baljit Nagar in central Delhi was apprehended in Shadipur on Sunday, said a senior police officer.

He cheated customers of SBI Bank to the tune of Rs 5 lakh. “We have recovered electrical items purchased online from eBay, Flipkart.com, Saholika, Mantra through credit cards,” said the officer.

Police said they received a complaint on Sunday from Mukesh Giri, assistant manager of SBI Cards regarding misuse of the credit cards of SBI for unlawful gains.

Giri said some customers had complained that they did not do any online transaction but their were charged for online shopping.

During investigation, police found that the contact mobile numbers of these accounts with the banks have been changed.

Customers said they had not changed their mobile numbers. They added that the contact numbers with their accounts do not belong to them.

An online merchant said the transactions was in the name of Deepak Singh. But Singh’s address was fake, police said. Later, it was found that two items are still pending to be delivered to Singh.

Singh was contacted on his mobile phone and called for the delivery of two 16 GB San Disk Micro SD Card.

A trap was laid near Shadipur red light and the accused was caught. He was identified as Sandeep Kumar.

During interrogation, he told police that he had worked as a sale executive in telemarketing companies like Sarco at Naraina, Eden BPO at Karol Bagh, and Live Wire at Naraina during 2010 -2012.

Working in these companies, gave him access to the details of credit card holders of SBI Credit Cards. He used to contact customers and on the pretext of selling them discounted holidays packages, he used to collect their personal details like registered mobile numbers.  After leaving the job, he misused the information and was shopping online through their cards details, said the police officer.