Auto drivers voice their side of story, share grievances with cops

Autorickshaw drivers have complained to Delhi Police that sufficient space is not available for parking their vehicles even at designated stands.

They also alleged harassment by police personnel and cited that many of the 1.65 lakh complaints registered against them last year were fake. Police had also received 1.19 lakh complaints against taxi drivers
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The grievances were shared in an interactive session as part of annual Road Safety Week being organised by Delhi Traffic Police.

Around, 175 auto and taxi drivers participated.
The drivers told Deccan Herald that they face most of the problems outside New Delhi railway station, Kashmere Gate ISBT, Dhaula Kuan and Delhi Metro stations.

“There are designated auto stands, but not enough traffic police personnel to ensure rules. There is also no control over the number of autos at a stand which creates ruckus on taking passengers,” said Ajay Kumar, a resident of east Delhi’s Laxmi Nagar.

Another driver Nand Kishore alleged that they are harassed by traffic police personnel with unwarranted challans. “They do not treat us properly and fine us without any reason. Traffic officials also ask for money at Metro station,” he said.
The participants were assured that their problem will be redressed.

“Auto and taxi drivers have been assured that their problems will be taken care of and the attention of appropriate authorities will be drawn to the matter,” said Joint Commissioner of Police (Traffic) Sharad Agarwal.

The drivers were also briefed about the importance of following traffic rules and road safety norms and ensuring the safety and security of passengers.

“They were called upon to become socially responsible in helping commuters especially women, children and the elderly in reaching their destination sound and safe,” Agarwal added.

Police said public can record grievances if auto drivers refuse service, overcharge, misbehave or harass in any way. The complaints are filed through SMS, a 24X7 helpline number, Facebook, Twitter and Android application.

On receiving complaints, police summon the driver to conduct an inquiry. “The action to be taken is decided on the basis of the gravity of offence,” said Deputy Commissioner of Police (Traffic) Shweta Chauhan.

On the complaints filed against them, the drivers said that people get aggressive with them even over genuine reasons.

“People take advantage of the system available for complaints. Most of the complaints would not be filed if they are also called to the police station,” said auto driver Manish.