MysoreOne caters to increasing number of consumers

Total number of centres up to six; Cesc, water consumers top list

When MysoreOne centres, a single-window centre for providing various services, were launched six years ago here, it was intended at making it easier for general public. 

It seems to have yielded results as the number of service users is increasing with every passing year at all six centres in the city.

It is evident with statistics available at department of e-governance, Bengaluru, which puts average transactions (people) per month to 50,000. With the introduction of traffic penalty payment service (on April 30), the total number of services available has gone up to 24, and the numbers are expected to rise in the near future.

The records available for the month of April alone puts the number of transactions (people) at 48,474. Consumers of electricity and drinking water top the list as regular users, with 27,583 consumers making payments at MysoreOne towards the bills issued by Chamundeshwari Electricity Supply Corporation (Cesc) Limited, followed by 11,311 towards water bills issued by Vani Vilas Water Works (VVWW).

While for the financial year 2015-16, total transactions are recorded at 5,89,200 people, including 3,20,377 electricity consumers and 1,22,984 water consumers. The other regular users are public and private telephone service consumers, who together account for an average of 40,000 transactions in the previous fiscal. They include consumers of BSNL mobile and landline services put at 2,593 and 27,288 respectively and airtel mobile and landline users at 7,382 and 3,586 respectively. Even the consumers of other cellular service providers like Idea and MTS are among service users.

Centre for LED bulbs

Interestingly, the recently introduced ‘Hosa Belaku’ scheme of the state government to distribute LED bulbs, has found takers at the centres. At the end of the academic year, students are also reaping benefit by applying for photocopy, retotalling and revaluation of answer scripts from PU and SSLC boards. As many as 2,983 applications were received towards PU board and 88 for SSLC, according to available statistics.

For obtaining Aadhaar cards provided by Unique Identification Authority of India (UIDAI), MysoreOne is also among the preferred hub, apart from dedicated centres. As many as 4,477 applications have been received towards enrolment, downloading and printing of e-aadhaar and, changes in the same, if any.

Shashidhar Sarangmath, Project Manager, department of e-Governance told Deccan Herald, “It was started with five centres in Mysuru-Siddarthanagar, Ramakrishna Nagar, Krishnamurthypuram (Jayanagar), new Seshadri Iyer Road (near old RMC) and Gokulam, followed by another at Nazarbad that was opened in the recent years, taking the total centres to six.”

Initially, three to four services were available and average number of transactions were 15,000 per month. Gradually, the number of transactions increased touching 25,000 to 30,000 and now 50,000. As many as 20 to 23 services are on offer.

“Barring a few departments, which do not have provision to share revenue, remaining public service entities like Cesc, BSNL and others directly remit Rs five to Rs six per transaction as service fee to the department of e-governance. The MysoreOne centres are directly monitored by e-governance, besides setting up basic infrastructural facilities,” said Sarangmath.