Amid constant complaints, DGCA directs airlines to send flyers link to passenger rights with tickets

The Directorate General of Civil Aviation (DGCA) has directed all airlines to disseminate passenger-centric regulations and passenger rights along with air tickets, news agency ANI reported on Monday.

All airlines are directed to send the online link of passenger charter available on the Ministry of Civil Aviation in a message to the passenger (SMS/WhatsApp) once a ticket is booked and on airline tickets and on the airline website in a conspicuous manner, letting passengers know their rights.

This directive comes amid regular complaints against airlines like Air India and Indigo by both commoners and high-profile passengers.

In recent days, Australian cricketer David Warner, Member of Parliament and senior Maharashtra politician Supriya Sule slammed Air India for unsatisfactory services.

On the other hand, cricket commentator Harsha Bhogle slammed Indigo for not paying heed to passengers' considerations.