Air India business class seat has no belt, doesn't recline: Bengaluru-based doctor flags issues

A Bengaluru-based doctor has flagged several issues of business class seats in Air India flights which he saw first-hand during his trip from Delhi to Toronto on September 29.

"This is your business class seat, No Seat Belt, Seat not reclining, God save us and Air India," Sundaran Sankaran said in his post on X.

In a separate post, Sankaran said, "Please don't fly such aircraft. Your giving back some refund amount is not enough."

He even tagged Tata Sons' Chairman Emeritus Ratan Tata in his X post.

Sundaran came in the news in November 2023 after he saved the life of a passenger onboard an Air India flight from Delhi to Toronto.

He himself share articles about the incident by two separate publications to remind the company that he had "helped your airlines as a good Samaritan doctor a few times."

Sankaran had himself posted on X about the incident in which he claimed that he saved the life of a fellow passenger. He had said that along with a radiologist from Toronto, he was "called to attend to a middle aged lady who had seizures and disorientation."

"This is the 3rd time I have been called on board in the last 45 years of my medical career," he further added.

"First time was from the Delhi to Bengaluru flight an IAF officer developed chest pain and I could give emergency care and the officer was taken immediately to command hospital airforce and was treated for acute MI."

"The chief of the Air Force sent me a thank you letter but what was touching was the letter of thanks from the wife and daughter of the IAF officer patient," he further added.

This is not the first time a noted traveller has flagged issues with Air India's on-flight services.

Grammy award winner Ricky Kej raised concerns about the aviation company's services by citing two recent incidents and the airline said that corrective steps will be taken where necessary.

The musician wrote about an incident onboard the Mumbai-San Francisco flight on September 20 wherein initially flight attendants did not respond to a passenger's repeated call for service.

When contacted by PTI, an Air India spokesperson said the airline has taken the feedback seriously and will take "corrective steps where necessary so that such incidents are not repeated".

With PTI inputs