SWR plan grievance redressal cell in Mysuru

Following the passengers feedback, authorities at South Western Railways (SWR), Mysuru division, have decided to set up a grievance redressal cell.

Announcing this to media here on Tuesday, Divisional Railway Manager (DRM), Mysuru division, Rajkumar Lal said ‘the officals have collected a feedback from as many as 784 passengers on board 45 trains during the Customer Facilitation Fortnight that concluded on June 9’.

During the interaction, most of the passengers favoured setting up of such a cell. The cell will be in place within two months and will focus on addressing the complaints of the passengers in a speedy manner.

The other demands that emerged include, provision of mobile charging points at general compartments, adequate drinking water facility, total ban on smoking on trains, Lal added.

The officials visited several stations like Chamarajanagar, Hassan, Beerur, Tiptur, Shivamogga, Haveri, Kundagol, Chitradurga, Davangere among others to read the pulse of the passengers. To check ticketless travelling, seven drives were conducted and 3,608 such passengers were penalised. To ensure that the trains are being operated in time, 25 drives were conducted, followed by  19 drives to inspect cleanliess and quality of food sold on  board. In all 100 inspections were conducted under international level crossing day campaign.

A total of 19 health checkup camps have been conducted for the benefit of both railway personnel and the public, followed by a separate yoga and ayurveda camp for the railway personnel. In addition to this, 114 personnel have undergone skill based training.
Utilising the funds of corporate social responsibility (CSR), it has been decided to improve the existing facilities at nine stations coming under Mysuru division, Lal said.