Yahoo mail gets a facelift

The new look includes several new features and repackages some previously introduced tools that hadn’t been easy to find or use.

Yahoo considers it to be the biggest overhaul of its email service in five years. As part of the redesign, Yahoo is promising its email will run twice as fast as it has been.
Yahoo’s estimated 273 million worldwide email users had the choice to switch to the new look from Wednesday, in a testing period that will last through at least the rest of the year. All email accounts will automatically be converted to the new format at a still-undetermined time next year.

In a long-promised change, Yahoo is finally offering its email users the opportunity to connect their email accounts with their profiles on Twitter’s popular short-messaging service. The addition means people will be able to see incoming Twitter messages and post their own musings, or “tweets,” directly from their Yahoo email.

Another upgrade will enable Yahoo’s email users to play videos and peruse pictures sent to them without having to follow links to a new page. Both Microsoft Corp and Google Inc have already included some of this technology in their own free email services.

Yahoo also is adding a pane on the left-hand side of the inbox that aims to make some common tasks easier, such as finding top contacts or searching for material contained within emails.

Wooing back

The email facelift comes at a time when Yahoo has been losing lustre with millions of Web surfers, many of whom are communicating with each other more in online forums such as Facebook and Twitter, or gravitating to Google. The migration has made it more difficult for Yahoo to sell advertising, a factor that has had been hurting its stock price for the past two years.

The number of Yahoo email users was 10 per cent lower in September than a year ago, according to the latest data from the research firm comScore Inc. That ranked Yahoo as the world’s second largest Web-based email service behind Microsoft’s rival offering. Microsoft’s total users have dipped 3 per cent during the past year to 362 million. Google’s Gmail has climbed 21 per cent during the past year to 193 million worldwide users.

Cultivating loyal email users is important because they tend to be frequent visitors and they often remain logged in when using other online services run by the email providers. The return trips and logged-in activity creates more opportunities to show ads.