Train stuck in tunnel, metro services hit on Gurgaon line

The passengers, including children and women, were stuck inside the train for around 45 minutes as it stopped on the tracks a few meters before the Central Secretariat station after it developed a technical snag.

"Prima facie, the fault occurred due to a problem in the internal braking communication system of the train as a result of which the special safety parking brakes were automatically applied by the train as per the safety design of the train management system," DMRC spokesman Anuj Dayal said.

The train was then coupled with a rescue train and brought to the Central Secretariat station where the passengers were deboarded. After coming out of the train, everyone had a different tale to tell.

The train was taken to Green Park siding for observation and the trainmaker Bombardier has been asked to investigate the matter.

"The Metro technical teams had to release the parking brakes by going below the undercarriage of the train after which the affected train was coupled with a rescue train and the passengers were deboarded at Central Secretariat," Dayal said.

He said train services were affected from 12.52 PM to 01.58 PM between Patel Chowk and Central Secretariat stations.

However, the services from Rajiv Chowk to Jahangirpuri and from Central Secretariat to HUDA City Centre remained normal. Single line operations were run between Rajiv Chowk and Central Secretariat.

Commuters spent anxious moments after they were stuck inside stationary trains across the city on the underground line.

Several passengers complained that they were not given any information regarding the problem.

Passengers at several stations, including Rajiv Chowk, were seen asking for refund of their tickets.

It all started on Jahangirpuri-HUDA City Centre line at around 12:50 pm after the train developed a technical fault.

"I was travelling from Chandni Chowk to Green Park. I was to deboard the train at Central Secretariat. But when the train approached the station it stopped. We got panicky and there were just announcements that there was a problem," Anoushka, a college student, said.

Nisha Seth, a software professional, said she waited for almost 20 minutes to get a train to reach Patel Chowk station.

"I was shocked to see hoards of people on the platform and they said they were waiting for a train for a long time. When the train came, it was too crowded. Even during the journey there were disruptions," she said.

A large number of people were stuck at Rajiv Chowk and Kashmere Gate stations. These stations serve as junctions for getting into trains for other destinations.

At Rajiv Chowk station, guards did not allow people to alight from Line 3 (Dwarka Sec 9-Noida City Centre) to go to the underground platform, passengers alleged.