JetLite cancelled maximum flights in 2010

National carrier Air India recorded the least number of complaints at one per 10,000 passengers in December, with the highest number being lodged against GoAir. According to official figures for 2010, Jetlite's cancellation rate stood at 5.8 per cent in 2010 as against the over all industry average of 2.3 per cent of all flights.

The now-defunct Paramount cancelled 5.4 per cent, while Jet Airways flight cancellation rate was recorded at 3.4 per cent. During this period, budget carrier IndiGo had the least cancellation rate at 0.08. In December, SpiceJet recorded the maximum number of cancellations at 4.9 per cent and the lowest being that of IndiGo at 0.6.

On passenger complaints, the aviation regulator DGCA received a total of 1,379 complaints against all seven schedule airlines in December 2010. The maximum number of complaints were received against GoAir at 4.3 complaints per 10,000 passengers against the industry average of 2.7 in December. GoAir was followed by Jet Airways with three complaints per 10,000 passenger, the figures showed.

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