The State Cabinet has decided to promulgate an ordinance to implement the Act.
Delhi, Jharkhand, Bihar, Jammu & Kashmir and Madhya Pradesh have already implemented a similar legislation and Karnataka’s Act is designed on the lines of Delhi legislation.
For the last one month, Chief Minister D V Sadananda Gowda has been stating that his government would bring in transparency in administration.
The government is hurrying through the new Act which stipulates time-bound services to the citizens, in an attempt to revive the image of the party and the government.
It has fixed responsibility on officers at various levels to deliver the goods to the people failing which penalty will be levied.
Shalini Rajneesh, Secretary, Department of Personnel & Administration, has said that by the time the Bill goes before the legislature, more services would be listed under it. At present 90 services have been listed under 11 departments.
The Secretary said officials against whom there are no complaints (zero default officials) will be given incentive. A minimum of Rs 20 to a maximum of Rs 250 will be the compensatory cost to be collected as penalty from officials who fail to comply with the rules.
Each department will have a common pool of funds to immediately compensate the aggrieved citizen. If there is failure on the part of the system, then the government would pay.
No misconduct
The draft bill says that officers who default on the time-bound delivery of citizen-related services as defined in the Act will not be considered as “misconduct” as the purpose and object is to sensitise the public servant towards the citizen and to enhance as well as imbibe a culture to deliver time-bound services to the citizens.
List of Services Stipulated Time limit Time limit
time (work- for disposal for disposal
ing days) of 1st appeal of 2nd appeal
1. URBAN DEVELOPMENT DEPARTMENT
1 Birth, Death and Still Birth Certificate 3 days 15 days 15 days
2 Trade Licence- New 10 days 15 days 15 days
3 Trade Licence- Renewal 7 days 15 days 15 days
4 Khata Extract (Form-3) 7 days 15 days 15 days
5 Khata Transfer 15 days 15 days 15 days
6 New Water Connection 7 days 15 days 15 days
7 New underground drainage connection 15 days 15 days 15 days
8 Plan approval for the 7 days 15 days 15 days
building/renewal
9 Occupancy certificate 7 days 15 days 15 days
10 Road cutting permission 7 days 15 days 15 days
11 Leakage in water connection 2 days 3 days 3 days
12 Health Licence 15 days 15 days 15 days
13 NOC for power connection 15 days 15 days 15 days
14 Street Light 7 days 7 days 7 days
15 Compensation for loss in 7 days 7 days 7 days
natural calamity
2. TRANSPORT DEPARTMENT
1 Learning Licence 7 days 7 days 7 days
2 Driving Licence 30 days 15 days 15 days
3 Registration of vehicle 1 day 7 days 7 days
4 Duplicate Licence 7 days 7 days 7 days
5 Duplicate Registration Certificate 7 days 7 days 7 days
6 Bus pass for school children 1 day 7 days 7 days
7 Concession ticket for 1 day 7 days 7 days
freedom fighter
8 Concession ticket for 1 day 7 days 7 days
physically handicap
9 Concession ticket for senior citizen 1 day 7 days 7 days
10 Accident relief 15 days 15 days 30 days
3. FOOD AND CIVIL SUPPLY DEPARTMENT
1 Issue of Ration Card or 7 days 15 days 15 days
Renewal of Ration Card
2 Issue of duplicate ration card 7 days 15 days 15 days
3 Issue of trade licence 15 days 15 days 15 days
kerosene depot
4 Issue of trade licence to 15 days 15 days 15 days
Public distribution system
4. WOMEN AND CHILD DEPARTMENT
1 Old age pension 7 days 15 days 15 days
2 Widow pension 7 days 15 days 15 days
3 Financial assistance to 7days 15 days 15 days
women law graduates
4 Financial assistance to pregnant women 7 days 15 days 15 days
5 Scholarship to meritorious girls 7days 15 days 15 days
6 Financial assistance to legal education 7 days 15 days 15 days
7 Financial assistance to 7 days 15 days 15 days
victims of atrocities
8 Financial assistance to 7 days 15 days 15 days
rehabilitation of Devadasi women
5. ENERGY DEPARTMENT
1 Sanction for new connection 7 days 15 days 15 days
of power supply
2 Transfer of ownership and 7 days 15 days 15 days
conversion of service
3 Conversion of LT Single 30 days 15 days 15 days
Phase to LT 3 Phase
4 Reconnection of supply 1 day 7 days 7 days
following disconnection
5 Refund of deposit 60 days 15 days 15 days
6 Issue of Certificate 1 day 7 days 7 days
7 Meter complaint 3 days 3 days 3 days
8 Line breakdown 6 hours 3 days 3 days
9 Transformer failure 1 day 3 days 3 days
6. REVENUE DEPARTMENT
1 Record of Rights Certificate 7 days 15 days 15 days
2 Conversion of Agriculture 30 days 30 days 30 days
land to non-agriculture purpose
3 Caste Certificate 7 days 15 days 15 days
4 Income Certificate 7 days 15 days 15 days
5 Verification Certificate 7 days 15 days 15 days
6 All types of Pension, 30 days 15 days 15 days
Sandhya Suraksha
7. HOME DEPARTMENT
1 Issue of copy of FIR 3 days 7 days 7 days
2 Issue of copy of Post Mortem report 15 days 15 days 15 days
3 Licence for Amplified Sound System 3 days 7 days 7 days
4 Licence for Amusement 7 days 15 days 15 days
5 Permission for peaceful 7 days 15 days 15 days
assembly and procession
8. EDUCATION DEPARTMENT
1 Re-totaling of marks 7 days 15 days 15 days
secured in the examination
2 Revaluation of Examination 15 days 7 days 7 days
papers
3 Issue of Duplicate Marks Card 15 days 7 days 7 days
/Provisional Marks Card
4 Disposal of application for 30 days 15 days 15 days
recognisation of new
educational institutions
5 Renewal of recognisation 30 days 15 days 15 days
9. HEALTH AND FAMILY WELFARE DEPARTMENT
1 Issue of Medical Certificate 3 days 15 days 15 days
2 Issue of Registration 30 days 15 days 30 days
Certificate of Private Medical Establishment
3 Issue of Registration 30 days 15 days 30 days
Certificate of Medical Practitioner
4 Licence for establishment 30 days 15 days 30 days
of Drug Shop
10. RURAL DEVELOPMENT AND PANCHAYAT RAJ DEPARTMENT
1 Alteration to assessment list 45 days 30 days 30 days
2 Building licence 60 days 30 days 30 days
3 General licence(Trade licence) 45 days 30 days 30 days
4 Essential services
(a)Maintenance of Drinking Water 3 days 30 days 30 days
(b)Maintenance of Street lights 3 days 30 days 30 days
(c)Maintenance of village sanitation 7 days 30 days 30 days
5 Issuing of records related to 30 days 30 days 30 days
population census, crop census,
cattle census, persons below poverty line and other records
compulsory maintained by Gram Panchayath
6 Providing employment to 15 days 30 days 30 days
unskilled labours (MGNREGS)
7 NOC to Escoms 45 days 30 days 30 days
8 e-payment for the work 15 days 30 days 30 days
executed under developmental schemes
11. COMMISSIONER FOR PUBLIC INSTRUCTION
1 Re-totalling of marks secured 15 days 15 days 15 days
in the examination
2 Revaluation of Examination 30 days 15 days 15 days
papers
3 Issue of Duplicate Marks Card 30 days 15 days 15 days
/ Provisional Marks Card
4 Disposal of application for 60 days 30 days 30 days
Registration of new educational institutions
5 Recognition 30 days 30 days 30 days
6 Renewal of recognition 15 days 15 days 15 days
