Citizens' Charter: 11 depts to provide 90 services

The State Cabinet has decided to promulgate an ordinance to implement the Act.
Delhi, Jharkhand, Bihar, Jammu & Kashmir and Madhya Pradesh have already implemented a similar legislation and Karnataka’s Act is designed on the lines of Delhi legislation.

For the last one month, Chief Minister D V Sadananda Gowda has been stating that his government would bring in transparency in administration.

The government is hurrying through the new Act which stipulates time-bound services to the citizens, in an attempt to revive the image of the party and the government.

It has fixed responsibility on officers at various levels to deliver the goods to the people failing which penalty will be levied.

Shalini Rajneesh, Secretary, Department of Personnel & Administration, has said that by the time the Bill goes before the legislature, more services would be listed under it. At present 90 services have been listed under 11 departments.

The Secretary said officials against whom there are no complaints (zero default officials) will be given incentive. A minimum of Rs 20 to a maximum of Rs 250 will be the compensatory cost to be collected as penalty from officials who fail to comply with the rules.

Each department will have a common pool of funds to immediately compensate the aggrieved citizen. If there is failure on the part of the system, then the government would pay.

No misconduct

The draft bill says that officers who default on the time-bound delivery of citizen-related services as defined in the Act will not be considered as “misconduct” as the purpose and object is to sensitise the public servant towards the citizen and to enhance as well as imbibe a culture to deliver time-bound services to the citizens.

    List of Services    Stipulated     Time limit      Time limit 
        time (work-    for disposal     for disposal
        ing days)    of 1st appeal    of 2nd appeal   

 1. URBAN DEVELOPMENT DEPARTMENT

1    Birth, Death and Still Birth Certificate    3 days    15 days     15 days
2    Trade Licence-  New     10 days    15 days    15 days
3    Trade Licence- Renewal      7 days    15 days    15 days
4    Khata Extract (Form-3)    7 days    15 days    15 days
5    Khata Transfer    15 days    15 days    15 days
6    New Water Connection     7 days    15 days    15 days
7    New underground drainage connection    15 days    15 days    15 days
8    Plan approval for the     7 days    15 days    15 days
    building/renewal
9    Occupancy certificate    7 days    15 days    15 days
10    Road cutting permission    7 days    15 days    15 days
11    Leakage in water connection    2 days    3 days    3 days
12    Health Licence    15 days    15 days    15 days
13    NOC for power connection    15 days    15 days    15 days
14    Street Light    7 days    7 days    7 days
15    Compensation for loss in     7 days    7 days    7 days
    natural calamity


2. TRANSPORT DEPARTMENT

1    Learning Licence    7 days    7 days    7 days
2    Driving Licence    30 days    15 days    15 days
3    Registration of vehicle     1 day    7 days    7 days
4    Duplicate Licence    7 days    7 days    7 days
5    Duplicate Registration Certificate    7 days    7 days    7 days
6    Bus pass for school children     1 day    7 days    7 days
7    Concession ticket for     1 day    7 days    7 days
    freedom fighter
8    Concession ticket for     1 day    7 days    7 days
    physically handicap
9    Concession ticket for senior citizen     1 day    7 days    7 days
10    Accident relief     15 days    15 days    30 days


3. FOOD AND CIVIL SUPPLY  DEPARTMENT

1    Issue of Ration Card or     7 days    15 days    15 days
    Renewal of Ration Card
2    Issue of duplicate ration card    7 days    15 days    15 days
3    Issue of trade licence     15 days    15 days    15 days
    kerosene depot
4    Issue of trade licence to     15 days    15 days    15 days
    Public distribution system

4. WOMEN AND CHILD DEPARTMENT

1    Old age pension    7 days    15 days    15 days
2    Widow pension     7 days    15 days    15 days
3    Financial assistance to     7days     15 days    15 days
    women law graduates
4    Financial assistance to pregnant women 7 days    15 days    15 days
5    Scholarship to meritorious girls    7days     15 days    15 days
6    Financial assistance to legal education     7 days    15 days    15 days
7    Financial assistance to     7 days    15 days    15 days
    victims of atrocities
8    Financial assistance to     7 days    15 days    15 days
    rehabilitation of Devadasi women


5. ENERGY   DEPARTMENT

1    Sanction for new connection     7 days    15 days    15 days
    of power supply
2    Transfer of ownership and     7 days    15 days    15 days
    conversion of service
3    Conversion of LT Single     30 days    15 days    15 days
    Phase to LT 3 Phase
4    Reconnection of supply     1 day    7 days    7 days
    following disconnection
5    Refund of deposit    60 days    15 days    15 days
6    Issue of Certificate     1 day    7 days    7 days
7    Meter complaint    3 days    3 days    3 days
8    Line breakdown    6 hours    3 days    3 days
9    Transformer failure     1 day    3 days    3 days


6. REVENUE DEPARTMENT

1    Record of Rights Certificate    7 days    15 days    15 days
2    Conversion of Agriculture     30 days    30 days    30 days
    land to non-agriculture purpose
3    Caste Certificate    7 days    15 days    15 days
4    Income Certificate    7 days    15 days    15 days
5     Verification Certificate    7 days    15 days    15 days
6    All types of Pension,     30 days    15 days    15 days
    Sandhya Suraksha

7. HOME DEPARTMENT

1    Issue of copy of FIR    3 days    7 days    7 days
2    Issue of copy of Post Mortem report     15 days    15 days    15 days
3    Licence for Amplified Sound System    3 days    7 days    7 days
4    Licence for Amusement    7 days    15 days    15 days
5    Permission for peaceful     7 days    15 days    15 days
    assembly and procession


8. EDUCATION DEPARTMENT

1    Re-totaling of marks     7 days    15 days    15 days
    secured in the examination
2    Revaluation of Examination     15 days    7 days    7 days
    papers
3    Issue of Duplicate Marks Card    15 days    7 days    7 days
    /Provisional Marks Card
4    Disposal of application for     30 days    15 days    15 days
    recognisation of new
    educational institutions
5    Renewal of recognisation    30 days    15 days    15 days


9. HEALTH AND FAMILY WELFARE DEPARTMENT

1    Issue of Medical Certificate    3 days    15 days    15 days
2    Issue of Registration     30 days    15 days    30 days
    Certificate of Private Medical Establishment
3    Issue of Registration     30 days    15 days    30 days
    Certificate of Medical Practitioner
4    Licence for establishment     30 days    15 days    30 days
    of Drug Shop

10. RURAL DEVELOPMENT AND PANCHAYAT RAJ DEPARTMENT

1    Alteration to assessment list    45 days    30 days    30 days
2    Building licence    60 days    30 days    30 days
3    General licence(Trade licence)    45 days    30 days    30 days
4    Essential services   
     (a)Maintenance of Drinking Water     3 days    30 days    30 days
     (b)Maintenance of Street lights    3 days    30 days    30 days
     (c)Maintenance of village sanitation    7 days    30 days    30 days
5    Issuing of records related to     30 days    30 days    30 days
    population census, crop census,
    cattle census, persons below poverty line and other records
    compulsory maintained by Gram Panchayath   
6    Providing employment to     15 days    30 days    30 days
    unskilled labours (MGNREGS)   
7    NOC to Escoms    45 days    30 days    30 days
8    e-payment for the work     15 days    30 days    30 days
    executed under developmental     schemes   

11. COMMISSIONER FOR PUBLIC INSTRUCTION

1    Re-totalling of marks secured     15 days    15 days    15 days
    in the examination
2    Revaluation of Examination     30 days    15 days    15 days
    papers
3    Issue of Duplicate Marks Card    30 days    15 days    15 days
    / Provisional Marks Card
4    Disposal of application for     60 days    30 days    30 days
    Registration of new educational institutions   
5    Recognition    30 days    30 days    30 days
6    Renewal of recognition    15 days    15 days    15 days

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