People can now hope to get reply to their complaints through e-mail and SMS with the government today launching an interface in the Centralised Public Grievance Redress and Monitoring System for speedy disposal of complaints.
Minister of State for Personnel, Public Grievance and Pension V Narayanasamy launched the minister's office interface of the CPGRMS that has the facility to attach grievance petitions or documents in the system after scanning.
"We can scan the documents and upload it on the portal and categorise the grievances. We will keep updating the replies received from various ministries. We can give early relief to people on their complaints by disposing them of soon," he said.
The portal also facilitates generation of monitoring reports and SMS alerts to the petitioners and the Nodal Public Grievance Officer, he said.
The minister's office interface of CPGRMS will also be made available to offices of ministers in other ministries or departments for usage shortly.
He said the complaintant will get a registration number to keep track and to view the progressive status or final reply of the grievance.
The portal will also allow the complainant to give his feedback, the minister said, adding that out of the total 1,72,487 complaints received in 2011, 1,47,028 have been disposed of.
On the web-based pension portal, he said it is aimed at providing the pension or retirement-related information services and grievance-handling mechanism accessible to the needy pensioners.
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