Many takers for improved Dial 100 system

The system, which helps police track the location of the distress call and reach their on time, was set up in 2006 at the cost of Rs 1.16 crore.

Addressing mediapersons, Inspector General of Police C N Pratap Reddy said the system had failed till last year due to many factors. After introducing certain features with the help of IT giant, Infosys, the system became popular as nearly 10,000 calls were being on a daily basis.

The system had failed earlier mainly due to ill-equipped staff to handle complaints, lack of training, lack of discipline in terms of development, performance and management of the system, lack of technological knowledge by the staff and blank calls. Dissatisfied citizens were not willing to call up the number to register complaints, he added.

CEO & MD, Infosys-BPO D Swaminathan said Infosys had offered technical assistance and training to the police staff to make the system function in a better way. The team trained the police staff in documenting the process and making the system people-centric. The team conducted sessions for the staff to master them in soft skills. As many as 40 women police constables underwent the training.

Once the new system was in place, the police and the Infosys team took callers’ feedback. The response was tremendous and there was remarkable improvement in response time as the police force on ground would reach the spot as early as possible, he stated.

M K Srivatsava ADGP, Telecom & Transport and Modernisation said the department will introduce the new system in Hubli-Dharwad, Belgaum, Mysore and Gulbarga cities by June.

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