Customer being slapped video goes viral, coffee chain promises action

A leading coffee outlet chain has said that it would ascertain facts and take action after a video of a consumer being slapped by a lady staffer allegedly over the presence of a cockroach inside a refrigerator went online.

Earlier this month, a law student Arpan Verma was allegedly slapped by one of the female staff at an outlet here apparently because he tried to film a video showing a cockroach inside a refrigerator.

In the video, that has gone viral on Twitter, the woman employee is seen walking towards Verma and suddenly slapping him.

Cafe Coffee Day, the chain in question, took notice of the incident and tweeted that required action will be taken.

"We have escalated the recent issue at our Jaipur outlet and are in talks with the consumers and the internal team to ascertain facts," the CCD tweeted.

Local police said that no complaint was lodged in this connection so far.