School asked to pay Rs 1 lakh as damages

School asked to pay Rs 1 lakh as damages

Paul Fernandes and Renu Fernandes had admitted their son Raag as a boarder to the 11th standard at the International School, NAFL Valley. Within a month of attending the school, Raag was selected as a member of the school soccer team.

He had attended  the class for 33 days had not been guilty of any misbehaviour. But his parents were shocked to learn from the principal that their son would be sent home with an indefinite suspension because of violation of school rules.

They learned that their son was kept in solitary confinement in a room even without toilet facilities.

Raag's parents approached the school authorities to resolve the issue, but the principal, Dr Matthew Sulivan refused to meet them and said that their son had been expelled. A part of the fee, Rs 1,00,904 was refunded as against the total amount of Rs 5,15,576.
The parents complained to the Forum accusing the school of inflicting humiliation, discriminatory treatment and agony which had disrupted their son's career.

The school contended that the complaint is not maintainable under the Consumer Protection Act and would be dealt with by the school's Board of Directors. It also claimed that Raag had been guilty of ragging and bullying other students.

The Forum ruled that since the school had not bothered to respond to the parents' request for a fair resolution, it was guilty of inhuman treatment to the student and his parents, and in the course of its inquiry, the Forum also found the school guilty of malicious allegations of ragging, bullying and stealing, that would harm Raag's career.

It ordered the school and principal to refund Rs 2,64,672 to Raag's parents and pay up Rs one lakh as damages out of which Rs 50,000 should be paid to the parents and the balance to be remitted to legal aid account of the IV Additional Consumer Forum.

Bank harassing borrower

The IV Forum has found the HDFC Bank Ltd in Indiranagar guilty of deficient service for callousness and harassment of a borrower.

Chidanandayya S K had availed a loan of Rs two lakh from the Bank. The Bank threatened him with dire consequences though he had cleared the loan.  

The Forum has ordered the Bank manager to issue a clearance certificate to him, with Rs 5,000 as compensation and punitive damages of Rs 20,000 out of which Rs 10,000 should be paid to the complainant and the remaining remitted to the Forum's legal aid account.

Insurance claim

The Forum has ordered the Royal Sundaram Alliance Insurance Company to reimburse Rs 1,44,303 to Thimma Reddy who had taken a Health Double Protect policy for himself and his wife from the insurer.

He was treated in Manipal Hospital for an ailment but the insurance company repudiated his claim on the ground that his disease was pre-existing. Finding it guilty of deficient service the Forum has ordered it to pay up the amount.

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