<p>Bengaluru: A consumer court in Bengaluru has ordered OnePlus to compensate a customer for providing the user manual and warranty for a Nord CE3 mobile phone after a delay of over four months. </p>.<p>SM Ramesh, a resident of AECS Layout, Sanjaynagar, bought the phone for Rs 24,598 from the company's flagship store on December 6, 2023. Despite multiple requests, the company failed to provide the user manual and warranty details. It finally did so on April 24, 2024, after Ramesh issued legal notices. </p>.<p>Ramesh claimed that he found it difficult to understand the features and settings of the phone in the absence of the manual. </p>.<p>Arguing that this was a deficiency in service, Ramesh filed a complaint with the Bangalore First Additional District Consumer on June 3, 2024, naming the CEO of OnePlus India Technology Pvt Ltd, Greater Noida, as the respondent. </p>.<p>The complaint, filed under Section 35 of the Consumer Protection Act, sought Rs 40,000 as compensation, along with litigation costs. </p>.<p>The company, represented by its CEO, remained absent despite being served a notice by the commission on June 10. </p>.<p>In an ex parte final order issued on November 29, the commission's president, Syed Anser Kaleem, and member Sharavathi SM ruled that the four-month delay in providing the user manual and warranty constituted a deficiency in service and that the customer was entitled to relief. Accordingly, it ordered the company to pay Ramesh Rs 5,000 in compensation along with Rs 1,000 as cost within 30 days. </p>.<p>It also directed the company to rectify its mistake in future dealings with customers. </p>
<p>Bengaluru: A consumer court in Bengaluru has ordered OnePlus to compensate a customer for providing the user manual and warranty for a Nord CE3 mobile phone after a delay of over four months. </p>.<p>SM Ramesh, a resident of AECS Layout, Sanjaynagar, bought the phone for Rs 24,598 from the company's flagship store on December 6, 2023. Despite multiple requests, the company failed to provide the user manual and warranty details. It finally did so on April 24, 2024, after Ramesh issued legal notices. </p>.<p>Ramesh claimed that he found it difficult to understand the features and settings of the phone in the absence of the manual. </p>.<p>Arguing that this was a deficiency in service, Ramesh filed a complaint with the Bangalore First Additional District Consumer on June 3, 2024, naming the CEO of OnePlus India Technology Pvt Ltd, Greater Noida, as the respondent. </p>.<p>The complaint, filed under Section 35 of the Consumer Protection Act, sought Rs 40,000 as compensation, along with litigation costs. </p>.<p>The company, represented by its CEO, remained absent despite being served a notice by the commission on June 10. </p>.<p>In an ex parte final order issued on November 29, the commission's president, Syed Anser Kaleem, and member Sharavathi SM ruled that the four-month delay in providing the user manual and warranty constituted a deficiency in service and that the customer was entitled to relief. Accordingly, it ordered the company to pay Ramesh Rs 5,000 in compensation along with Rs 1,000 as cost within 30 days. </p>.<p>It also directed the company to rectify its mistake in future dealings with customers. </p>
